Refund policy

Refund Policy

Last updated: August 2026

At ThermaCore.store, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Damaged or used items
  • Gift cards

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Please contact us within 7 days of receiving the item.

How to Initiate a Return

To start a return, please contact our support team:

Our team will guide you through the return process and provide you with a return shipping address.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product, etc.).

If you have any questions, please do not hesitate to contact us at support@ThermaCore.store.